Return & Refund Policy

At Nuvaira Mart, customer satisfaction is our priority. We want you to have a smooth, reliable, and enjoyable shopping experience.

Returns

• Returns are accepted within 7 days of receiving your order.
• Items must be unused, unopened, in their original packaging, and in resellable condition.
• Damaged, used, opened, or customized products are not eligible for return, except where applicable law requires otherwise.
• If you receive an incorrect or defective item, please contact our customer support team. Eligible items will be replaced at no additional cost.

Refunds

Once your returned item has been received and inspected, eligible refunds will be processed within 3–7 business days.

Refunds will be issued through the original payment method, where applicable. The time it takes for the refund to appear in your account may depend on your bank or payment provider.

How to Request a Return

To request a return, please contact our customer support team before sending any item back.

Please provide the following information:

• Your order number.
• The reason for your return.
• Photos of the item, if it is damaged, defective, or incorrect.

Our team will review your request and guide you through the return process.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery so we can review the issue and help resolve it.

Eligible replacements will be provided at no extra cost.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact our customer support team through the contact details provided on our website.

Thank you for shopping with Nuvaira Mart! We appreciate your trust and look forward to serving you. 💙